MWC is an event to launch new products and solutions. At the same time, it is not really a place for disruptive innovation. It is more a place for the industry players to update their evolution. There are also startups, but not the kind that aim to truly disrupt anything. So, what is the innovation update for MWC 2019? And how will the good old digitization provide for something new?

5G, IoT, AI, and Edge are probably the most used abbreviations in this year. All those areas are making clear technological progress and there are new products available. But it is hard to see anything that would really be innovative and a game changer. Maybe foldable phones are something new, but actually rumors and pictures about a foldable iPhone looked more innovative (at least cooler) than anything at MWC.

4YFN is again dedicated for startups and future solutions. There are probably some companies that can make something significant in the future. But most startups are in those booths that are subsidized by different governments and they don’t really represent new innovation. There are companies that offer some data analytics for marketing, some technology components for networks and healthtech and all kinds of business application platforms. They might have nice technology and grow their business, but most of them don’t disrupt anything.

With innovation we have also a question, if it is new technology or is it a truly new and valuable offering to customers. MWC has many things that can represent new technology but much less fundamental innovations that are already smooth consumer services. But on the other hand, there are things that are not very innovative technically anymore, but are now mature enough to offer value to users.

Digitization is a strange topic. Some people seem to think it is something corporates must finally start with. Some other people say that it is the transition that is now on-going in most of companies. And then there are people who say we should not talk about digitization anymore, when it has been reality everywhere for years.

What is even stranger is that all those people might be right. We have a lot of information in digital formats and data processing is a core of many activities nowadays. But it doesn’t mean that all activities are already digital and there are still many surprisingly old fashioned activities in most industries, including banking, telcos, logistics and retail. In some cases processes might be already digital, but they are not really designed for digital business. They are the old processes that just utilize computers and data. The difference between real digital companies and companies utilizing digital is huge. This might sound like a cliché, but just think about Amazon versus a smaller local retailer and their processes and use of digital technology.

Industry 4.0 (including all other name variations in different countries) is one of those things that is very much linked to digitalization and also getting different industries to work together. The classical example, how production, logistics, retail and finance transactions must work smoothly together is still a good example, how cross-industry digitization and processes should work.

Citi’s Global Head of Treasure and Trade Naveed Sultal emphasized at MWC especially the customer experience, and how it must be the starting point of digital services, including industry 4.0 solutions. He pinpoints the problem of many digitization projects. When traditional companies try to change the old processes to use computers and data, new challengers can build the whole company and customer experience based on the latest technology.

Mr. Sultan also highlighted that “digital disruption poses an existential threat to some companies.” I would say it is like that for many companies. This can sound strange, when some people think digitization has been reality for years. But you can just look at how many retailers in the last and this year have been in trouble and even in bankruptcy in the US and UK, and many of them blame Amazon and online shopping. Things often take longer than we think and the big impact on industries comes with a delay. Retail and publishing businesses are seeing it now, but e.g. for finance it is still in a very early phase.

MWC doesn’t typically have things that are game changers. But it is a place where many parties introduce and agree on small steps that are changing industries. It is an industry event, but one area many companies there should study more is how to become really customer oriented. Technology is an important enabler, but companies must really design their digital future based on the customer offering and experience. It is the real intelligent connectivity as this year slogan states.

The article was first published on Telecom Asia.

San Francisco, March 11, 2019 – Difitek is pleased to announce the appointment of Armodio Corrado to the role of Chief Executive Officer (CEO) of the company, effective immediately. Former CEO Markus Lampinen who will continue to serve in his role as Board Director and Senior Advisor, will be taking on a new operating role within the Grow VC Group. Mr. Corrado has worked at Difitek since 2014 and previously served in the capacity of Chief Operating Officer (COO), before which he has worked with international finance and private equity.

Mr. Corrado commented “I’m very committed about being in a position to steer the company to its next phase, where we are strongly positioned with our finance engine platform, and can support a wide range of clients and their success as digital finance gains maturity and wider adoption worldwide.”

Markus Lampinen, Director and Senior Advisor commented: “Armodio has been a key pillar in the company for years and he is the right person to lead the company forward, empowering more clients with their digital products and focusing on delivering more customer oriented finance solutions around the world.”

Jouko Ahvenainen, Chairman of Difitek ​Board comments the changes: " Markus has done amazing work to build Difitek from scratch to a significant company in the global fintech business. The company is now moving to a new era where it focuses on offering established technology solutions for all kinds of finance institutions and disrupting the whole finance IT market. Armodio has an excellent track record and foundation to continue this work to build the global operations and processes to serve customers. At the same time, I'm very pleased, Markus is moving to build a new significant business inside the same group to fundamentally disrupt the data business."
 
About Difitek:

Difitek provides the leading finance engine for digital finance services. It has powered many financial marketplaces in real estate in the US and Europe, in access to capital for individuals and small businesses in South East Asia and new forms of financing in South America.

More information is available at the company website:
www.difitek.com
 
For further information, please contact:

Armodio Corrado, CEO
info@difitek.com
+1 415 580 0087

Simplicity was one important theme at MWC 2019. It is, of course, not a solution as such, but it a success factor for all solutions. This is nothing new, but it is becoming very relevant with 5G, IoT, data and security. Many parties can build technology, but who can offer simplicity to users will win.

IoT enables the collection of data everywhere and control of devices everywhere. It will create billions or trillions of data and control points. But it is a very long way from all these sensors and devices to smart homes, smart cities and applications to help peoples every day life.

5G enables fast data connections to all those devices, creates local networks and communications everywhere and get many solutions to talk to one other. How users can really use them in an optimal way, use networks whenever wherever needed, but also manage privacy, use one way at home, another way when traveling or in the office. New opportunities will come from more versatile ways to manage the use of networks.

Data and privacy have become real issues and discussion topics. Still many experts say people don’t care too much, they are ready to share data on Facebook, loyalty programs and online shops, and they are too lazy to be active to protect their data and take control of it. But the question really becomes what is the simplest solution. If data control and better security becomes as easy as buying from Amazon, posting on Facebook or showing your loyalty card, then we can expect people to take data control back.

Technology companies haven’t always been good at thinking about simplicity. Of course, Apple is the famous example in terms of how they were able to bring simplicity to devices. Simplicity really doesn’t mean simple technology, almost the opposite. How to make really advanced technology that makes it easy to use services. It is especially about the user experience.

Telcos are rarely leaders in simplicity. I still feel my mobile carrier’s app is one of the most complex apps I have, and hard even to check my monthly bill. Internet companies have been able to become successful in mobile too by offering simplicity and great user experiences.

When mobile internet really started to arrive with 3G, then carriers talked a lot about walled garden models with their mobile portals. It was a kind of simplicity model. It was a nice model for carriers, but it was not really conceived from the user’s point of view. Now we hear comments about how 5G, IoT and Edge can give control for carriers in services. Yes, they can, but most probably they won’t give control until carriers are able and willing to give control to users and design services so that they are easy to use and simple for normal users.

Commercial product management and UX are areas that would need much more focus, when we think the future of mobile and digital services. Now 5G and IoT presentations are often full of boxes representing tech nodes and lines between them. This technology view is needed, but it is not alone the solution, not even the starting point to design new services.

A growing business area that offers a lot of opportunities is to offer solutions and platforms that make it easy for other companies to build new services and put less effort on building the technology from scratch. Vimeo is an example of this, their CEO spoke at MWC, and told how their goal is to make it easy for any company to make video communications and marketing. She summarized it as “any company can be like Netflix,” having no need to build its own technology, but focusing instead on their actual business.

Similar solutions are emerging to develop, for example, digital finance and gaming services; finance and gaming engines and back offices. We will most probably see more solutions and platforms to build actual services and applications utilizing IoT, 5G and personal data too. Those services must also focus on how to simplify the actual services.

It is positive to see simplicity is now an important theme at the event, but it is not yet the main theme. Most probably we still have a long way to go to see it in practice in all services. It is, anyway, quite sure, the winners of future 5G, IoT, data and security services are those who offer simplicity, not those who offer the most complex and messy diagrams.

The article first appeared on Telecom Asia.

“M-Pesa is a great example of how money goes to the mobile, and telcos have a great opportunity to be banks in the emerging economies.” “Telcos are going to challenge banks in the emerging markets when services go to the mobile.” I have heard these sentences many times during the last 10 years. I would like to see something new and more concrete examples of telco forays into financial services. Is it just a nice dream? Or how will it become reality?

M-Pesa started in Kenya in 2007. It has been successful there and expanded to offer more services like Google Play support and overdraft facility. It has expanded to other countries too, including Tanzania, Lesotho and India, where it has seen success too. Vodafone has executed it also together with local banks. But the expansion hasn’t been easy and in many countries the service has struggled and closed.

M-Pesa was an excellent new service 10 years ago. But it alone doesn’t prove anything anymore about telco success in mobile money and payment services. Generally, there are not so many true success stories in this area. Several carriers have launched some mobile money or payment solutions, but we cannot say that telcos have got any significant role in this market. Ericsson and Nokia have also tried to offer platform solutions for this market. Nokia exited the market years ago, Ericsson has some clients for its mobile wallet.

At the same time, new payment, lending and other finance solutions are really emerging in emerging economies. For example, in Indonesia, Vietnam and the Philippines dozens of millions of people are outside finance and banking services. This is a huge opportunity for new mobile and digital finance solutions. But is it realistic to think telcos could compete let alone this market?

Telcos have played an important role in many services until mobile internet and mobile apps really came to dominate the market. Telcos encounter the same challenge if they want to enter the financial services segment. Many other parties already offer mobile apps for payments, banking, lending or money transfer. Feature phone market has been more secured to telcos (with M-Pesa originally especially an SMS based service), but there are also other platform vendors. You don’t need telco infrastructure to offer these services.

Payment services are still the easy part. Real banking services, lending and investing services are much more difficult to execute. They are heavily regulated, require capital and put also capital to risk. Telcos are not really willing or able to take these kinds of risks. There have been a lot of discussions over if Apple or Amazon would start banking services. They have huge balance sheets and they could link them to support their other businesses, but even they seem to hesitate.

Technically it is quite straightforward to implement digital finance services. There are platforms that offer the infrastructure and regulated services, like TagPay for feature phone payments, Difitek for digital and mobile banking, lending and investing services, and several mobile payment solutions from bar code models to blockchain. This means that technology is not really the bottleneck, but the mobile service company must fulfil the regulatory requirements and be able to operate finance business, including risk management.

It is a good question - if finance services are really relevant for telcos to offer. It might be that they are not really for them. But why there are still all these stories and speculations, how telcos could come to the finance business. Maybe it is lack of information, dreaming or too technology oriented thinking.

Probably the most feasible model for telcos to enter the finance business is with good partners that can offer the right technology, take the finance risks and offer the needed capital. Telcos have some interesting projects like the blockchain based settlement that could be expanded one day to global money transfers too. Telcos are not able to become real finance service providers, but they can be in an important role as part of consortia offering future digital and mobile finance services. 

The article originally appeared on Telecom Asia.

Serverless cloud services are coming and they will change the way we build software and design services. At the same time, they offer totally new business opportunities, especially for growth companies. Scalability is something very real with serverless, but it is not the only interesting aspect.

AWS Lambda, Google Cloud Functions and Microsoft Azure Functions already offer serverless infrastructure, but most companies are still in a very early phase to really utilize it. One factor is the lack of competent and experienced developers. Grow VC Group already offers a trainee program for developers. At the same time, companies haven’t yet been able to properly consider, how to really get business value from serverless solutions.

Serverless means dynamic allocation of server resources, i.e. no need to pay for dedicated servers, but being able to buy computing capacity, and use it, based on actual needs. Serverless models also change software architecture. The microservices model means that each small task or job is a separate function that works independently. This concept makes it easier to implement API services that can execute a process in the background and an API call doesn’t lock any other services. Serverless solutions can also offer better security against some threats. For example, a serverless solution is more immune to distributed denial of service (DDoS) attacks.

​Those are technical benefits, but at the same time, this offers opportunities for new business models. Let’s consider that they:

1. Offer more scalable cloud services so that users only pay for actual use;
2. Offer API’s and micro functions for users to make it easier to develop new services;
3. Offer more distributed services, e.g. from different locations and server centers;
4. Distribute functions and data to several places;
5. New pricing models for services.

These are still very basic cases, and innovative companies with serverless solutions will likely bring entirely new business models and opportunities.

​Micro-functions will probably be the basis for many new opportunities. By offering ready-made micro-functions to other parties and users, they will also become a component to distribute computing and data to many places globally. This is great, for example, for IoT, blockchain and latency critical services.

There is currently a lot of planning and development going into making more distributed services, for example: local AI with local data; smart contracts without central authority; or Edge computing. Some data and computing can be undertaken in user devices, but it is not really the solution for all needs, if solutions need more data, they must be connected all the time or require really high reliability. Then one natural solution is to have more locally distributed cloud services.

Amazon Lambda Layers now offers new opportunities to share common components and code. This includes the opportunity to build services that have a lot of users and can have flexible user-specific and shared components. It enables more local and customer-specific services, but it can open new opportunities for new AI solutions and the development new distributed AI algorithms. 

Serverless has also its own issues. It is still in early phase, and it needs more competent developers, better tools to monitor and debug services and better understanding and models to manage data and security aspects. But especially it needs companies to start utilizing its opportunities and offer real value for serverless service users.

Serverless is a much less hyped new solution than AI, blockchain or Edge. Of course, the full potential of AI will be much larger, but AI is still a very unclear area (at least, how the AI term is used), whereas serverless is very concrete and available now. Many companies have looked at it only from a technical point of view, or how much they can save on server costs. They have ignored that the new model also offers new business opportunities.

2019 will bring much more serverless services and much more companies will start to utilize the technology. It is still hard to say, when business people and startups start to really explore its new business opportunities. It can be the crucial next step to more distributed computing, service and data models.

The article first appeared on Disruptive.Asia.

Grow VC Group and other shareholders sold Kapipal to another crowdfunding service. Kapipal website and all active campaigns have temporarily been closed. The new owner will decide how Kapipal will be re-opened in the near future. You can follow news at kapipal.com.

Grow VC Group started to work with crowfunding services in 2009 and was the pioneer especially in the equity crowdfunding. We have participated to develop finance regulation in many countries. In 2012 we decided to focus on more significant growth businesses in fintech, including technology platforms, data and digitization in finance services. Kapipal was the last crowdfunding business in our portfolio. We see great growth in many areas of fintech, finance data and digital platforms, and continue our work in those areas. Our companies offer, for example, a one-stop-shop to operate digital finance services, solutions people can own and manage their personal finance data, and Robotic Process Automation.

Kapipal and its former shareholders would like to thank everyone who crowdfunded on the platform and were able to raise money for their dreams. Crowdfunding will help people, startups and innovators also in the future, and Grow VC Group continues to disruption finance sector in many areas.

Equifax, HSBC, British Airways, Cathay Pacific, Marriott, Quara – and we could continue the list much further. They are some of the companies that have had a significant customer data breaches this year or last. Does anyone believe their data is really safe with any company? Should we have totally new models to protect and use data?

These cases have demonstrated that hackers can get to most companies and steal your data – if they really want to. Name, address, passport details, credit card numbers and passwords of hundreds of millions individuals have been stolen this year alone. After a breach, some companies have offered their credit score and identity theft protection services for free.

I wrote earlier about the avocado model to consider for data protection, making a difference between hard core data and data that is less critical. It is one example of new paradigms to better focus on critical data and detect attacks. But many companies are still in a very early phase with their plans to change the paradigm. They still believe that just by putting bigger locks on the main door they are safe.

It is also often said that the worst scenario is not that your data is stolen, but if someone is able to modify your data you could lose your credit score, be seen as a criminal or terrorist and be unable travel and get a visa anymore. This can happen, if criminals get access to data and don’t steal it, but simply modify it. We can also have many other terrible scenarios like nuclear weapons, airplanes, food processes and many other things, if the data is compromised.

Distributed data

Blockchain and distributed data models have gotten plenty of interest during the last two years. Cryptocurrencies and tokens have dominated the discussion but significant technological and data model concepts have received less attention. These also offer new models for data management and protection. Distributed data models are not necessarily based on blockchain or only on blockchain. The important part is that there is no one party that collects and keeps all data for a certain purpose.

These solutions can offer several new offerings to better protect against stealing or misusing of data, for example:

1. Consumers have their own data contained in their own service and only the needed data details are used in a transaction and the data is not copied elsewhere;
2. Components of the data are distributed to several different places and components are only combined in transactions when they are needed together and all the data is not kept in one place;
3. Public blockchain has a check sum to verify correctness and authenticity of data;
4. Encryption and tracking models (like digital rights management) are implemented to control the use of data.

These are just some concepts that are emerging and they include several detail variations. They illustrate that data models and protection are also encountering a disruption. This is linked to privacy, but goes much beyond traditional privacy and data protection thinking.

These are changes that don’t happen rapidly and we have a lot of legacy systems and ‘experts’ to handle data management. It is, anyway, quite clear that problems and risks cannot be handled only with traditional models. Many companies now just try to buy time for their old ways to manage data.

Consumers haven’t been too keen to worry about or protect their data. This year has been a turning point, but the reality is that people still look for easy solutions. We can expect changes only, when there are easy enough options for consumers and companies to protect and use their data in a new way. We already see startup activities in this area, and it is a matter of time, when we start to see more mainstream solutions.

The article first appeared on Disruptive.Asia.

Smart watches are making their breakthrough and getting people to monitor their health data. Insurance companies and health care providers are developing new products that utilize customer’s data in the service and pricing. Now Amazon, Alphabet and Apple are interested in the health care business. Telcos must also think through their positions.

I wrote earlier that health data is to smart watches what camera and social sharing is to mobile phones (read more here). It is one important service category, and and a reason people are now buying those products, and companies can start to collect data and use applications to analyze it. For telcos this means increased business in terms of smart watch sales and greater data usage by customers, but telcos might also have more value-added opportunities.

A well-known Silicon Valley investor John Doerr had commented at the Forbes Healthcare conference that Amazon is one of the best positioned firms help customer utilize their data and he expects Amazon to offer services in health care. Amazon published a health care initiative with Berkshire Hathaway and J.P. Morgan Chase earlier this year. In late November Amazon announced its new service Amazon Comprehend Medical that uses machine learning and natural language processing to extract relevant medical information from doctors' notes, clinical trial reports and patient health records.

Apple has its touch point in collecting and analyzing health data in its phones and watches. Google and its parent Alphabet also have already activities in health care areas, although it has also encountered challenges. For example, in the UK, Google DeepMind works with the national health care service, NHS and its use of data has raised many concerns and also a political debate.

Insurance companies are actively utilizing more data. Health data is one important part of this. Many insurance companies already offer price discounts, if a customer e.g. is ready to use a smart watch that then delivers data to the insurance company. The use of data and smart pricing models is one of the most active areas in insurtech.

Health care and health insurance business are globally a huge business. It is not a surprise the tech giants are interested in this business area. Advertising and content business on the internet start to be quite mature businesses and their earning models have their challenges. Fintech, insurtech and health care offer a lot of growth opportunities.

Content business can be a good comparison for digital health care services. There are companies that focus to actually make and produce content. Then we have giants like Netflix, Amazon and Apple, but still in many countries telcos have been able to find a role in this market too. They are near each customer.

Trust and reliability are very important components in health services. Google’s issues with data in the UK are a good example, how companies must be very careful as to what kind of services they offer, how they use data and with whom they work. Based on this year issues, it would be hard to see Facebook having a role in health data. Other tech giants have somewhat similar issues. In many countries regulatory requirements also specif, how the data can be used and where it can be stored (e.g. it cannot be exported to other countries).

Data is a fundamental part of health care. We are still in very early days regarding how it is utilized. Even the devices and censors are not always very accurate to measure, better software is needed to correct and analyze data, and much more services are needed really to utilize the data in actual services. Privacy and user’s control also need new solutions.

Telcos as a local trusted partner have an opportunity to get into this business. It just needs a very careful analysis as to what would be the role, services and partners to offer the service. This will be one of the fastest growing digital business areas.

The article first appeared on Telecom Asia. 

RoboCorp Technologies Inc. is a startup that offers a cloud-based platform for license-free open source robotic process automation (RPA). The company operates in San Francisco and Helsinki. Siili Solutions Plc announced today investment in the company. Grow VC Group is a shareholder in RoboCorp.

The aim of RoboCorp is to disrupt the RPA industry by changing its licensing and delivery models through open source technologies. The company focuses on enabling efficient development and secure deployment of RPA solutions globally through its cloud platform. RPA is a fast growing market, estimated to reach $2.3B in 2019, but the whole market is still today dominated by license based solutions.

RPA is very a crucial technology in digital platforms, data and fintech businesses. It enables to automate processes and also get legacy and new systems to work together without expensive integration work or changes to the legacy systems. “RPA is a key technology to accelerate the use of modern fintech solutions in finance institutions. RoboCorp's cost-effective versatile solutions make it possible to fully realize the potential of RPA in many new applications where it has been earlier too complex or expensive,” comments Jouko Ahvenainen, Grow VC Group Chairman.

RoboCorp already works with selected partners and clients to deliver pilot solutions. The company takes more pilot customers during the next weeks and generally available products come during the first half of 2019. If you are interested to participate in pilots or get more information, please register RoboCorp's' mailing list.

RoboCorp Technologies Inc. press release on January 17, 2019.

Siili Solutions Plc press release on January 17, 2019.

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Blockchain and AI will be important technologies in 2019, and they develop beyond the initial hype stage to real business cases. They also offer significant new opportunities for telcos that have huge ‘distributed’ networks and are near the customers.

Development is fast and carriers need technology partners to catch these opportunities.

Blockchain and AI can be the most significant new technologies in the mobile and internet during the next five years. They can change many internet services, and even the fundamental structures and business models of the current internet services; from very centralized services to much more distributed models.

Let’s focus just on a few opportunities of those technologies for telcos:

1. Distributed AI solutions, e.g., consumer has AI solutions at home and work to assist in work, make shopping and control things.
2. Consumers get better control on their own data. 
3. Blockchain solutions especially for smart contracts and mutual agreements and settlements.

Professor Mahadev Satyanarayanan from Carnegie Mellon University made a strong case at MWC2018 for edge computing and how its time is now. Wikipedia defines edge computing as “a method of optimizing cloud computing systems by performing data processing at the edge of the network, near the source of the data. Reasons to use this local AI is especially bandwidth, latency, privacy, and availability.”

Carriers have an excellent opportunity to have a major role in these local AI and edge technologies and businesses. All devices are linked to carrier’s network and the carriers are in a position to offer services to each consumer near them. But carriers should find a business model to do this, rather than try to do everything themselves.

This has been a year of data breach and privacy scandals. Consumers have also started to see the data in a new way, although attitude changes always take some time. Companies have also had such serious issues that they are starting to realize that data is not only asset, it is also a liability. The time when all companies just tried to collect all data and trade it is over.

Utilizing blockchain

The industry is now seeing a lot of development of totally new data solutions, where consumers and businesses can really own and manage their own data. Many of these utilize blockchain. Carriers can carve out a good position also in this data model disruption when they can offer these new solutions and even storage models for each consumer.

In a way carriers missed the chance to adopt business models that really utilize data, as Google, Amazon and Facebook have done, but now this can be to their benefit. They have more credibility to offer new solutions. But again, the carriers should not do this alone, but with the right technology partners.

Smart contracts can be a more important outcome from blockchain than cryptocurrencies. It is an area where telcos can really offer new solutions to consumers and businesses, but also utilize them for their own business. This can really enable digitization of many services, and mean huge savings in IT and back office costs. It can start from telco’s own customer care and billing systems and end with new ways to also offer financial services to customers.

A challenge for telcos has been often that they try to make too much inhouse. In the services mentioned above, telcos should really take a role to orchestrate the ecosystem with open APIs and truly multiparty open framework. It is also fundamental that telcos have a business model that not only defines how they make money from the ecosystem, but the model also motivates all other parties to invest in and develop the ecosystem. Telcos have destroyed too many previous business opportunities by trying to get too large share to themselves and control everything too much. It is now time to orchestrate things in a new way with these new opportunities.

This article first appeared in Telecom Asia Vision 2019 Supplement.